WholeHome

This is not meant to be a full troubleshooting guide, just some hints of things that seem to repeat themselves – our technical support line is always available at 866-966-7220 option 2

• I can get to the [Red] channel and see my DVR but I can’t control it anymore – none of the buttons work
  • Usually, the culprit is that an IR bug got knocked off the front of your DVR – frankly, the tape that comes with those things isn’t that great. I always rip it off and use some of that “external mounting tape” or put a dollop of clear silicone to cement it to the front of the device in just the right spot
  • You should make sure that the remote still communicates well with the Xtender – make sure that you don’t get the out of range signal (all three Red, Green, Blue lights flash rapidly together) – the Xtender antenna might have gotten folded up – or you had an elevator installed in the middle of your home? Get a repeater.
• I lost everything – I no longer get cable tv anywhere in my home
  • Assuming you paid your cable bill – the issue is that Xtender lost power OR came unplugged from the wall. Basically, that new supercombiner thing you installed right before your main home splitter needs power (it has amplifiers and switches in it that do not work without power) – it gets it from Xtender. So if Xtender is off (Red, Green, Blue lights on it are not on – OR it no longer has a direct connection to the supercombiner (Cable going from the ANT-IN connection directly to the wall) then supercimbiner does not get power and you do not get the evening news. So check Xtender first, but you can also check the supercimbiner – take the “RF-In” connection off and look into that connector – if it is getting power there will be a green glow – if not check the wiring to make sure nothing came loose…
• I added a new TV and bought another remote to add to my system, but it can’t seem to communicate with Xtender – I either get a rapid flashing on the power light (on the remote) or I get the out of range signal (Red, Green, Blue lights on remote flash rapidly together)
  • You need to bind the remote to the Xtender – see your installation manual – simple process like pairing a bluetooth headset to a cell phone.

I’ll come back to this post and add more if recurring issues come up.