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The new Comcast/Cisco STB – avoid it!

by Dave on Aug.18, 2009, under Uncategorized

If you follow the industry, you know that Cisco bought Scientific Atlanta a bit ago. A good move for a networking giant to dive into the world of distributed media/broadcast, but in my humble opinion, they really screwed things up.

The very first box they release is chock full of issues – some that effect the user and some that cause trouble with installers -

  • Poor IR performance – make sure you point the remote exactly at the box to get it to respond
  • Non-intuitive menu layout – what, is it 1990 again?
  • A whole new IR code scheme that codes are not released for and apparently cannot be learned into most universal remotes. (Huh? how stupid is that?)

So, for a while, BOCS systems were not able to work with these new boxes (No IR code and it could not be learned) – but we now have new firmware! The new code is 06078 – if you put that code in and the remote accepts it you have the new code, if you need it just let us know and we are happy to swap out with you.

Actually, this is exciting as we now have a way to quickly update IR codes and get them out to the field much faster.

Let me know if anyone needs the code – my understanding is that the new Cisco PNG200 box has been going out in Houston and other areas in TX… Obviously my first recommendation is to avoid it if yyou have a choice though.

DF


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