So, let’s start with the basics – most people are trying to get more information because they got a new Comcast DVR and suddenly neither their old Comcast remotes or their fancy universal remote will work with the new box. In fact, in many cases, a code does not exist in your universal remote nor can it learn the codes for the new box. Your first thought is, “What, are they insane? – putting out a system that completely cripples all my controllers dooming me to have to explain to my wife again how all the fancy toys are worth it when no one can even change the TV channel anymore…”

There are three “typical” remotes being handed out right now, and it is easy to tell the difference -

The one on the left is the standard Comcast remote and works all of the legacy Motorola and Scientific Atlanta Boxes. The old familiar black(SD) and Silver(HD and DVR) boxes as well as the newer “compact” SD box (Not the DTA) all work with the legacy remote only.These are the ones to look for…

Newer boxes – namely the Cisco RNG/PNG200 series and the latest Motorola boxes (look for the more square front ones)

and the new Mot boxes (the top one in this pic) use the newer XMP protocol (the middle remote above – the “dark grey one”)

The bottom box is a DTA – and uses a completely different remote… (The litle black one in the top picture)

One note, some of the newer Motorola DVRs will accept EITHER the legacy silver comcast remote or the dark grey one – A very nice thing indeed.

To decode a little, the silver remote uses a legacy code that nearly every universal remote already has in it and it is easily learnable.

The dark grey remote uses the XMP protocol and the DTA is different than both of them.

The XMP protocol is a new development from Universal Electronics – bottom line is that it functions much like a standard code but they tightened up the specs. Specifically the tolerances are such that without a patch, a standard universal remote cannot learn the codes. Why? because according to the older specs, it is ok to be a little sloppy – that rising edge of the pattern might be off by 7% or so and nothing in the system really cares. The new protocol has to be much more accurate. Here is the really fun part, most legacy UEI remotes cannot even learn the new codes. In their brilliance, UEI made it so they obsoleted many of their own remotes in the field.

Why would they do this? Opening the door for later two way communications is one good reason – future remotes that can actually receive data about what is being played and show it right in your hand – cool (but dont count on ever getting anything like that free from Comcast – are you kidding?)… More likely it is a competitive thing – what better way to step on UEI competitors than making it so that the latest cable systems won’t work with competitors products – because UEI has BOTH Comcast, DirecTV and Dish contracts as well as a very healthy stand alone universal remote  business. For shame.

And, Cisco implemented the remote receiver extremely poorly – even with a really good remote control, the suckiness of the Cisco box means you almost have to be right in front of it to change the channel – forget about changing the channel from the kitchen. Makes sense I suppose as Cisco is new to the business just having purchased Scientific Atlanta, and when one company buys another they always seem to know more about how to do things than the expert company they bought – this is the perfect example. My suggestion, if Comcast tries to hand you a Cisco box – refuse – demand Motorola.

As a side note, BOCS systems actually use a uEI chip and a simple firmware upgrade solves the issue (more suspiscion that this is a competitive strike), and like new DVD encryption that comes out periodically (like on the latest Twilight-New Moon DVD) it is quickly broken and systems are patched.

Bottom line – if you got a new dark grey comcast remote and your older universal will not work with your new set top box, go to your universal remote’s website and see if there is an upgrade – likely it will take a little work but you can do it.

I’ve collected a LOT of data and scope/screen shots of the new protocols and happy to share that with anyone that wants to take the next investigative step -

Good luck and don’t forget that with the new Comcast “going all digital” changeovers, there is no better way to get all your channels back than to install a new BOCS system.

DF